Terms

Your hosts promise to do everything possible to make your stay in this property as pleasant as possible, provide any help necessary, and respect all relevant customs, practices and standards concerning private accommodation in rooms, apartments, studio apartments, holiday homes and campsites. Your hosts will make sure that the conditions in this property comply fully with the relevant Croatian laws and regulations and the requirements for the respective category of this property. In addition, the quality of this property meets the criteria of the "Like HOME" quality label.

The price of services for this property is publicly displayed and defined by a contract or reservation.

• To make your holiday, and also that of those who stay here after you, as pleasant as possible, we kindly ask you to use the property's inventory and equipment with all due care.
• While using this room, apartment, studio apartment, holiday home, or campsite, you are required to take care of the property's hygiene and cleanliness, and to dispose of household waste in accordance with the relevant local regulations. If you are staying in a room, your host will take care of its maintenance in the usual way.
• On your day of arrival, we kindly ask you to enter the property after 2 p.m.
• On your day of departure, please leave the property by 10 a.m.
• Please observe quietness in the property and its immediate surroundings (corridors, terrace, courtyard, garden) between 10 p.m. and 8 a.m.
• Pets may not be brought into the property without the permission of your host. Pets (dogs, cats, birds etc.) can stay in the property only if allowed by your host at a previously agreed price.
• During your stay in the property, you are not allowed to entertain other guests, except those also staying in the property, or only with the express permission of your host.
• For your own safety, please do not bring into the property any other refrigerator, fan, cooker, heater or similar appliance due to possible non-conformity with existing installations and to avoid inappropriate energy consumption.
• Please do not take any items of the inventory or equipment from the room, apartment, or holiday home (towels, sheets, blankets, sunshades). We also kindly ask you not to take any chairs or tables from the living room to the terrace or garden and expose them to sun or rain.
• Should you decide to cut short your holiday, you are still obliged to pay the agreed full booked price.
• Accommodation and other agreed services are charged in advance according to the official price list.
• Your host is obliged to register your stay in this property with the responsible authorities, as defined by the relevant Croatian laws.
• On the day of departure, please let your host inspect the property used. Any eventual damage must be reimbursed on the spot.
• Before leaving, please present your host with an invoice confirming the payment of provided services.
• Please write your impressions into the guest book that is located in the property. Any complaints that are not entered into the guest book cannot be considered later. Your suggestions will help us further improve the quality of our service in the future.

Thank you for choosing to stay in our property! We hope all your expectations have been met and that you have had a most enjoyable stay.

These house rules have been compiled in accordance with general practice in tourism and in full compliance with the requirements of the "Like HOME" quality system.

Your host, family

General terms of reservation and accommodation

Offer

Stella Adriatica Apartments provides accommodation according to the published information available on the website www.stella-adriatica.com and in the agreed terms, except in case of extraordinary circumstances or force majeure. Force majeure is a circumstance that can not be influenced because it can not be foreseen and that is eliminated (earthquake, flood, fire, strike, terrorist action, wars, death of the service provider or his immediate family)

Reservation and payment

Booking inquiries are accepted by the internet, by telephone, or in person on our premises. In order to confirm the reservation, the Guest must pay an advance: of 30% of the total reservation price and send the payment confirmation within two working days from the moment of acceptance of the offer, while the rest of the amount and tourist tax is paid by the Guest at the reception on the day of arrival in the apartment. 

Tourist tax

Tourist tax is not included in the price of the accommodation unit. The tourist tax is 1,33 € know per person per day for adults. Children 12-18 years have a 50% discount (0,66), while children under the age of 12 do not pay this tax.

Accommodation price

Prices are published for each accommodation unit. They are published in euros. The mentioned prices apply for stays longer than two and more nights. In the case of a shorter stay, the price increases by 30%.

The price includes daily rent of the apartment for two persons, weekly change of bed linen, towels, electricity and water costs, cooking and eating utensils, wi-fi, use of wellness and spa area, gym, roof terrace with sunbathing area, shower, and whirlpool, heated outdoor pool, bicycles.

The use of the SPA zone is private with prior reservations.

Breakfast and other types of consumption in our bistro are not included in the price.

Supplements at the request of the guest

• baby cot 10,00 € day
• parking for another car 10,00 € day
• children under 5 years stay free of charge in the apartment

Mandatory additional costs

• tourist tax is 1,33 € per person per day
• registration for the facility 2,00 € one time per person
• parking 5,00 € per day

Stella Adriatica reserves the right to change and cancel the reservation

Stella Adriatica Apartments reserve the right to change reservations in case of extraordinary circumstances or force majeure. Reserved accommodation can be replaced only with prior notice to Guests with accommodation of the same or more category and at the price at which the reservation is confirmed. If the replacement accommodation is only possible in the object at a price higher than 15% of the price of the booked accommodation, Stella Adriatica reserves the right to charge the difference in price with the consultation of the Guest. If no substitution is possible, Stella Adriatica reserves the right to cancel the reservation by prior notice to the Guest prior to the start of the service and to guarantee the refund of the paid advance.

The guest's right to change or cancel the reservation

If the guest wants to cancel the booked accommodation, they should do so in writing (by e-mail, fax, or post mail). Cancellation penalties are payable in the following cases

• Cancellation in the period of 14-8 days prior to arrival is subject to 30% of the amount of the reservation
• Cancellation in the period of 7-2 days prior to arrival is subject to 50% of the booking amount
• Cancellation in the period of 1 to 0 days prior to arrival or non-payment will be charged 100% of the amount of the reservation.

Guests obligations

Guest is obliged to:

• have the right travel documents and obtain a visa if it is needed to enter the Republic of Croatia
• respect the customs and foreign currency regulations of the Republic of Croatia
• respect the house rules in the accommodation unit and cooperate with the service providers with good intentions
• any damages incurred in the accommodation unit are obligated by the guest to compensate in full on the spot
• when arriving at the reception, a voucher should be provided with details of the number of persons and the type of services they need to be provided
• the guest will take responsibility and the costs incurred for non-compliance with the contractual obligations.
• Guests arrive at the accommodation unit after 3:00 pm and on the day of departure, the accommodation unit leaves until 11:00 am. The transfer of the keys to the accommodation units is done at the reception.

Luggage

Stella Adriatica is not responsible for luggage that has been destroyed, damaged, lost, or stolen in the accommodation unit. Lost luggage or theft are reported to the accommodation provider and the relevant police station.

Complaints

The guest has the right to apply for a certain fee for paid and not delivered services. At the request, the guest must file a written complaint.

Procedure relating to the complaint:

• if the guest at the destination is not satisfied with the condition of the accommodation unit, they should immediately inform the reception of Stella Adriatica upon arrival. The guest is obliged to cooperate with the representative of Stella Adriatica in good faith in order to eliminate the causes of dissatisfaction. If the complaint is justified, Stella Adriatica can not offer a guest as a substitute accommodation of less value.
• Suppose the Guest leaves the accommodation unit and finds another accommodation, and does not give Stella Adriatica the opportunity to resolve the problem. In that case, the Guest has no right to claim a refund or to file a claim for compensation.
• If the Guest does not complain about the spot of accommodation, he or she does not claim the right to refund money.

Jurisdiction of the court

If the customer is dissatisfied with the result, he has the right to arbitration. In such a case, they must turn to a commercial court in Šibenik.

Remark

By paying in advance, the Guest fully accepts these terms of use.

This statement commits us to protect the privacy of our users, customers and visitors of our site and the security of personal information provided to us through the website.

This notice describes the type of information we can collect from you when you visit our website and explains how we use these data and the steps we take to protect it. The notice also describes the choices you have about collecting and using your information when visiting our website.

What information do we collect about you and how do we use it?

In general, you can visit our website without disclosing personal information about yourself. We do not collect personal information about you (such as your name and contact details) when you visit this website unless you voluntarily submit data using one of the available forms for a particular purpose (contact form, registration form, shopping form, subscribe to the newsletter) and thereby give your consent to the collection and use of your personal information for the purposes mentioned. All personal data is used solely for the purposes for which they were collected and for which they were granted. We will not make the collected data in any way available to unauthorized third parties, except for the legally prescribed purpose. All data is deleted upon termination of the purpose for which it was collected or termination of the contractual relationship and no later than the expiration of all legal obligations related to the retention of personal data.

Here are some additional circumstances in which we will share your information with authorized third parties and additional purposes for which we use your information:

Providing Information to Google Inc.
Google collects information through our use of Google Analytics on our website. Google uses this information, including IP addresses and cookie data, for multiple purposes, such as improving Google Analytics. Information is shared with Google on an anonymous basis. To find out more about what information Google collects, how to use this information, and how to control information sent to Google, see the Google Privacy Policy partner page. You can opt out of Google Analytics by installing the following plug-in to your browser: https://tools.google.com/dlpage/gaoptout

Accounting
We share data with our accountants for tax purposes. For example, we share the invoices we issue and receive with our accountants for the purposes of completing tax returns and accounts at the end of the year.

Types of personal data we process

The personal data collected in the contact form are: first and last name, e-mail, telephone, company, city, country.
Personal information collected in the purchase of machines form: first and last name, e-mail, phone,company, city, country, machine name, condition, year, address, images.
The personal data collected in the newsletter is: e-mail.
Personal information collected in the registration form and checkout form: first and last name, company, company pin, address, city and zip code, country, phone, email.

Information that is automatically collected on our website

We automatically collect information in server log files, such as your IP address, browser type, redirection / exit page, and operating system. We use this information to manage our web pages and our technical solutions, understand how visitors move through our website and services and improve your experience while using our website and services.

Access and update your personal information

Our user has the following rights at any time:

• the right to access data and access to data
• right to information on processing of personal data
• right to data transfer
• the right to withdraw privola
• the right to file a complaint
• right to correction and change of personal data in case the information is incomplete or incorrect
• the right to be deleted in cases such as cessation of processing, withdrawal of a claim or in the case of filing a complaint

If you want to inwoke any of these rights, please contact us via the contact form on our website.

Security of your personal information

We are committed to taking appropriate technical and organizational measures to protect your personal data from unauthorized or unlawful handling of them and their accidental loss, destruction or damage. When submitting your personal information through our website, this information is sent over the Internet safely through high-quality encryption and stored on our secure servers.

By accessing or using website Stella Adriatica, you agree to be bound by these Terms of Use.

The content of these web pages is provided by the Stella Adriatica team and it is protected by copyright.

Except as otherwise expressly provided in the content thereof, you have the right to view, copy, print and/or distribute (but not alter) the content on this website, provided that you shall use this content for information and not for commercial purposes and that the contents you will use have in display the relevant copyright info.

Using cookies

This website and its online services can use cookies to improve the service.
The decision to allow the use of cookies on this website is entirely yours. It should be noted that the site works optimally only if cookies are enabled.

What are cookies?

Cookies are small files that your browser saves on the disk when you visit our website. This allows our website to recognize your computer when you visit us next time so that we can offer you a more personalized experience. Cookies are not aimed at spying on a user and do not follow all that the user is doing and are not a malicious code or virus. Also, cookies are not related to unwanted messages or spam, they can not save a password and are not intended solely for advertising. Information such as your name or email address will not be saved - the website can not access your personal information and files on your computer.

In order to use cookies in accordance with the Electronic Communications Act, the Personal Data Protection Act, EU Directives 2002/58 / EC and 95/46 / EC and the GDPR directive, we need your consent.

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Cookies used on this website:

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  • Session Cookie
• cc_cookie_accept
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  • Session / Permanent Cookie (if you do not accept all cookies, then it's a Session cookie, otherwise it's a Permanent Cookie with a duration of 1 year)
• cc_cookie_decline
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  • Session / Permanent Cookie (If you accept all cookies, then it's a Session cookie, otherwise it's a Permanent Cookie with a duration of 1 year)
• exp_
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  • First party cookies
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